We have Covid Safe collections services throughout our branch network. All collections will need to be pre-booked with your chosen branch at least one hour before they are required.
You can find the contact information of your local branch on our branches page
Our new process for collections is as follows:
1. Vehicle confirmation
To make sure we can process your collection quickly and to make sure we stow your load safely, our team will need to confirm what vehicle type you have.
2. Upon arrival
We have had to make some small changes to our onsite process. Our team will signpost you through the collections service upon your arrival. We will make sure you remain safe and get your products quickly. Please follow the steps below.
3. Remain in your cab
Upon arriving at the branch please remain in your cab. It’s important that we minimise the number of active people on our sites. A member of our team will see you and give further instruction.
4. Your goods will be ready and waiting
Our operations team will have already picked your goods and put them in a signposted, safe collection area
5. Loading your goods
We’ll wrap and load your products onto your vehicle using mechanical loading processes.
Any goods that cannot be mechanically loaded will need to be self-loaded. Our teams will be able to advise on which products may require self-loading based on the vehicle type you use. In order to comply with Covid regulations and social distancing, we will be unable to assist you in manual loading. In this instance please ensure you send sufficient labour with the vehicle to do this safely. Please do not ask our teams to assist as this will be putting themselves and you/your team at risk.
Once your goods have been loaded and you are happy that you have everything, we will print the customer name on your ticket to complete your collection.