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Contact Us

Our help page answers commonly asked questions, so we recommend checking this page first. If you’re unable to find the information you need there, please feel free to get in touch via one of the methods below.


Customer Service

The best way for us to answer questions about any web orders is to contact your supplying branch

Alternatively call our central customer services team on 024 7693 3102

Select option 1 for customer care enquiries including existing order queries
Monday to Thursday: 08:00 – 17:30, Friday 8:00 - 17:00

Select option 2 for technical issues on the website such as resetting your password and for support outside of branch opening hours
Monday - Friday 6:00 - 22:00, Saturday 6:00 - 16:00, Sunday 10:00 - 22:00

Email us at

Visit a branch

Check opening hours, contact information, and specialist services available at your local branch by clicking the button below.

Branch locator

Account related queries

There are several ways you can make a payment towards your credit account. Find out more about paying your account. 

If you have an account with another Saint-Gobain Building Distribution brand and would like to open a trade account with Jewson Civils Frazer, e-mail your account name and number with your request to 

To open a new account, visit our account options page for more information. 

For copies of invoices or PODs, contact Jewson Civils Frazer Credit Services on 01484 478 017 

Contract pricing

For large project enquiries please contact your local branch or contact our dedicated pricing team at

Feedback and queries

To provide feedback on your experience with Jewson Civils Frazer or for marketing or press enquiries contact us at

Head office

Jewson Civils Frazer
Merchant House
Binley Business Park

Company registered address 
Saint-Gobain Building Distribution Limited trading as Jewson Civils Frazer, registered in England and Wales, Company Number 1647362. Registered Office, Saint-Gobain House, East Leake, Loughborough, Leicestershire. LE12 6JU.   

E-billing & self-service documents

To view your invoices, credit notes and statements online, you need to register for E-billing.

For queries about your e-billing account including password resets call 0333 123 0146, fax 0845 370 1047.

Alternatively, you can contact the branch at which the goods were purchased. This information can be found in the top left corner of your invoice.