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Frazer Help

Thanks for choosing Frazer. We work hard to try and make working with us as easy as possible, so we’ve put together a few commonly asked questions to help you out. Read about using our new website, shopping online and account management.  

Contact customer service

Call the Frazer central customer service team on 02476 933 102 for customer care, including existing order enquiries – select option 1.

Lines are open Monday to Thursday: 08:00 – 17:30, Friday 8:00 - 17:00

Website and outside branch opening hours

Call the Frazer central customer services team on 02476 933 102 for technical issues such as resetting your password and for support outside of branch opening hours – select option 2.

Lines are open Monday - Friday: 7:00 - 20:00

Invoice queries

For copies of invoices or PODs, please contact Frazer Credit Services on 01484 478 017

Contract pricing

For large project enquiries, please contact your local branch.

Need a quote or expert advice?

If you have a product specific query or need expert advice, contact your local branch or pay them a visit. All branches are open Mon - Fri: 07:00 – 17:00.

Submit a technical enquiry

If you need technical support on any of our products or solutions, please fill out this form and we will get back to you as soon as possible.

What are my account options?

You can register for a standard web account, which gives you basic access to our website. You can also apply for a trade account, with cash or credit options. A trade account gives you personalised prices and extra benefits. Find out more about account options

Can I buy online with Frazer without an account?

At the moment, you need a trade account with Frazer to benefit from online ordering. You can open a Frazer account here or, if you already have an account with us you can link it and use it online here. 

What payment methods do you accept?

You can pay online with your Frazer Credit Account, or by credit/debit card. In branches, you can also pay with cash.

How can I make payment on my Frazer credit account?

We have a few payment options you can choose from. Visit our page about Paying Your Credit Account to find out how.

What do I need to know about delivery?

This information refers to online orders only.

Orders will usually be delivered within 3 working days from the day of purchase if ordered before 1pm. If you need your order in a hurry, we’ll make every effort to make your order available the next day.

This depends on availability and time of ordering. If there are any issues that may affect your order, then we’ll let you know as soon as we can.

Delivery is free on orders over £300 to credit account customers, a £30 delivery charge applies to all orders under £300 and non-credit account customer orders.

What do I need to know about Click and Collect?

Frazer Click & Collect

Click & Collect is FREE and is available at all of our branches, so you can choose a location that suits you.

Click & Collect items will be ready to collect in 3 hours if ordered before 1pm, they are held for collection for 72 hours from time of order.  

Read more about Click & Collect.

How can I make a return?

For collection and delivery orders

Take items to the sales counter of the collection branch with the original invoice, and a colleague will arrange credit or refund. Due to the current restrictions, we recommend you call your local branch before visiting. Check their details on our branch locator.

Returning large items

For items which are too large for you to bring in, please contact the branch to arrange convenient collection from site. We can arrange credit or refund once these have been collected. Restocking charges may apply, but branch colleagues will confirm charges with you.

Returns Policy

How can I reset my password?

You can reset your password by following this link.

Haven’t found what you are looking for?

Sorry we couldn’t be more helpful! To get in contact about your issue, send an email.

Or call our Customer Services Team on 024 7693 3102

Find your nearest branch with our our branch locator.